Westside Lending advisors can answer questions about our free loan-request service, help you understand what happens after you submit a request, and handle privacy requests. Because we are not a lender, some questions are best answered by the lender you worked with, and we explain which ones below.
How to reach us
You can contact Westside Lending by email, by phone, or by mail, whichever is easiest for you.
- Email: [email protected]
- Phone: (888) 245-7685
- Mailing address: Westside Lending, 6300 Poplar Drive, Suite 307, Charleston, WV 25301
Please do not send full Social Security numbers, bank account numbers or card numbers by email. If we need to verify your identity, an advisor will explain a safer way to do it.
Support hours
Westside Lending advisors are available Monday through Friday, 8am to 6pm Eastern time, excluding federal holidays.
You can send an email at any time. Messages that arrive after hours, on weekends or on holidays are answered on the next business day.
What our support team can help with
Our advisors can help with anything related to the Westside Lending request form and how the service works.
- Questions about filling out or correcting a request
- Explaining how matching works and what information is shared with lenders
- Explaining soft and hard credit inquiries in general terms
- Helping you find the name and contact details of a lender you were connected with
- Stopping future marketing emails or calls from us
- Reporting a technical problem with the website
For a walkthrough of the process, see how it works.
What we cannot help with
Westside Lending cannot change a lender's decision, rate, fees or loan terms, because those are set only by the lender.
If you already have a loan, contact your lender directly about payments, due dates, payoff amounts, hardship options, statements or disputes. The lender's contact details are in your loan agreement and on its website. We also cannot give legal, tax or individual financial advice. If you are struggling with debt, a nonprofit credit counselor may be able to help.
Privacy requests
Westside Lending accepts privacy requests by email or mail, including requests to access, correct or delete your personal information where the law gives you that right.
Send your request to [email protected] with "Privacy Request" in the subject line, or mail it to the address above. Tell us the name, email and phone number you used on your request so we can locate your records. We may need to verify your identity before acting. Information already shared with a lender is held by that lender under its own privacy policy, so you may also need to contact it. See our privacy policy for details.
Response times
Westside Lending aims to answer emails within one business day and to return voicemails the same or next business day.
Privacy requests can take longer because we must verify identity and search our systems. We respond within the time required by applicable law and will tell you if we need more time. Mailed letters take longer to reach us, so email is usually the fastest way to get an answer.